JOB DESCRIPTION – RECLAIM, SERVICE & INSTALLATION ENGINEER

Role responsibilities

  • To conduct route cause analysis investigations and rectification on faulty, warn or damaged equipment when attending breakdowns or service-related jobs
  • Perform preventative and corrective maintenance on company and customer equipment,
  • Develop and implement creative ideas to reduce technical failures.
  • To carry out the installation and routine maintenance visits to vehicle washing machines, water reclaim systems and equipment relating to bus, truck & rail operators
  • To carry out emergency breakdown repairs to vehicle washing equipment and water reclaim systems; both SB&W and other manufacturers as and when required
  • To assist with the installation of new & refurbished equipment
  • Provide weekend cover and be on standby as required.
  • As part of the role, you may be required to spend nights away from home when installing/repairing machines
  • To recognise and conform to the Company’s Terms & Conditions of Employment and the requirements of the Health & Safety Legislation.
  • Provide technical support to Sales on machine selection, performance and capability, both by phone and on-site customer facing meetings.
  • Ensure that all equipment allocation and stock control is in accordance with the control requirements.
  • Communicate any additional requirements to Service so they can obtain quotations.
  • To communicate positively and effectively at all times
  • Ensure effective capacity planning is being met and advise the Sales & Service manager of improvements to reduce costs and o/time
  • To ensure that Health & Safety is the main focus of your activities on or off site.
  • Work with colleagues and service departments to help develop better products and improve installation efficiency.
  • Ensure all company documentation is completed accurately and on time.
  • Ensure that all company policies and procedures relevant to your role are adhered to.
  • To inform when further training or advise is required in order for you to safely carry out your duties.

Reporting to:

  • Service Manager

Background

  • Expected to be competent in both machines fitting work, plumbing and electrical work. Training will be given as and when required to ensure you are conversant with any type of machines.
  • The job requires a level of understanding of Health & Safety along with both mechanical and basic electrical knowledge.
  • A general understanding of Mechanics, Electrics, Hydraulics and Pneumatics is essential
  • Familiarity of working with electric motors, drive shafts, pumps, gear boxes and PLC’s/PCB’s
  • Experience of dealing with the general public and good customer service skills, preferably involving explanation and advice.

Note:

The role of service engineer is not limited to the responsibilities listed above and will require a level of flexibility to the requirements of the companies needs from time to time.

Please forward your CV to: amy@britanniawash.co.uk

Or call us on 01789 339153 for more information.